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How bolakita Protects Your Personal Data

At bolakita, your personal data — including account details, payment records from DANA, OVO, GoPay, and QRIS, and browsing activity — is handled under a clear, documented privacy…

Data encrypted at rest and in transitDANA, OVO, GoPay & QRIS records protectedRight to access or delete your dataNo data sold to third partiesContact us via live chat or email

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What Data We Collect and Why

bolakita Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with bolakita, we collect registration details such as your name, email address, and phone number. Each time you deposit or withdraw via DANA, OVO, GoPay, or QRIS, a transaction record is created and stored securely. We also log device type, IP

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address, and session activity to detect unauthorised access and keep your account safe. Analytics data helps us understand how pages are used so we can improve your experience. We do not collect any data beyond what is operationally necessary, and all data handling depends on local
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law applicable to Indonesian account holders.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT

Reach Us With Any Privacy Request

If you want to review the personal data we hold on your account, request a correction, or ask us to delete specific records — including payment logs from DANA, OVO, GoPay, or QRIS — our privacy support team is available seven days a week. You can reach us through live chat on the bolakita site between 08:00 and 23:00 WIB, or submit a written request by email and expect a response within three business days.

Team online

Live Chat

Available daily from 08:00 to 23:00 WIB. Raise a data access, correction, or deletion request directly through the chat window on the bolakita site. Our team responds within minutes during operating hours.

Email Privacy Request

Send written data requests to our privacy inbox. We acknowledge every email within one business day and resolve data access or deletion requests within three business days, where local law permits.

Account Settings Panel

Navigate to Settings — Privacy in your account dashboard. From there you can download a summary of the data linked to your profile, including DANA, OVO, GoPay, and QRIS transaction references stored against your account.

DATA HANDLING STANDARDS

Six Ways We Keep Your Data Secure

bolakita applies layered data-protection practices across every part of your account journey — from the moment you register to each DANA or OVO deposit you make.

End-to-End Encryption

All data transmitted between your device and our servers is encrypted using TLS 1.2 or higher. This applies to login sessions, DANA and OVO payment flows, and any form submission inside your account dashboard.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to measure page performance. You can manage cookie preferences through the consent banner shown on your first visit, or update them any time in account settings.

Payment Record Retention

Transaction records for GoPay, QRIS, DANA, and OVO are retained for the period required by applicable financial regulations. After that window closes, records are anonymised or deleted from live databases, where local law permits.

Access-Controlled Databases

Only authorised bolakita staff with a documented operational need can access personal account data. Access is logged, reviewed quarterly, and revoked immediately when a team member changes roles or leaves the organisation.

Third-Party Data Sharing

We share data with payment processors — such as the networks behind DANA, OVO, GoPay, and QRIS — solely to process your transactions. We never sell, rent, or trade your personal data with advertisers or unrelated third parties.

Your Right to Erasure

You may request deletion of your account and associated personal data at any time. We process erasure requests within seven business days. Anonymised transaction logs required by law are excluded from erasure, as permitted under applicable Indonesian data rules.

Your Privacy Questions, Answered Clearly

These are the real questions our account holders ask about how we collect, store, and use their data. Each answer reflects our actual practices — not a generic legal template — so you know exactly what happens with your information at bolakita.

We collect your name, email address, phone number, and the payment method you register — such as DANA, OVO, GoPay, or QRIS. We also record your IP address and device type to verify account access and prevent unauthorised logins.

We share data only with the payment processors that handle your DANA, OVO, GoPay, or QRIS transactions. We do not sell or share your personal information with advertisers or unrelated third parties under any circumstances.

Go to Settings — Privacy in your account dashboard to download a data summary. Alternatively, contact our support team via live chat between 08:00 and 23:00 WIB or send an email request, and we will respond within three business days.

Yes. Submit a deletion request through live chat or email. We process it within seven business days. Transaction logs required by applicable financial regulations are anonymised rather than erased outright, where local law permits.

Payment records are retained for the period required under applicable Indonesian financial regulations. Once that period expires, records are anonymised or removed from our live databases. The exact retention window depends on local law.

We use session cookies to maintain your login and analytics cookies to measure page load performance. A consent banner appears on your first visit. You can update your preferences any time through the privacy section in your account settings panel.

Contact us immediately via live chat — available daily until 23:00 WIB. Our security team will review your account login history, flag suspicious sessions, and help you reset credentials to secure your account as quickly as possible.

How bolakita Protects Your Personal Data

Reach Us With Any Privacy Request

Live Chat

Email Privacy Request

Account Settings Panel

Six Ways We Keep Your Data Secure

End-to-End Encryption

Cookie Controls

Payment Record Retention

Access-Controlled Databases

Third-Party Data Sharing

Your Right to Erasure

Your Privacy Questions, Answered Clearly

01 What personal data does bolakita collect when I open an account?

02 Does bolakita share my data with anyone outside the platform?

03 How can I see the personal data bolakita holds about me?

04 Can I request deletion of my account and personal data?

05 How long does bolakita keep my payment records from DANA, OVO, GoPay, and QRIS?

06 Does bolakita use cookies, and can I control them?

07 What should I do if I think my account data has been accessed without my permission?

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