Reference

Your Rights and Our Legal Commitments

bolakita operates under a clear legal framework that defines how we collect, store and use your account data — all access and eligibility depends on local law.

Jurisdiction-aware termsDANA, OVO, GoPay & QRIS coveredData retention policyAccount security standardsContact rights included

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How bolakita Applies Its Legal Terms

bolakita Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms are written to reflect the realities of operating for an Indonesian audience. Access to specific features depends on local law, and we enforce this at the account level rather than relying on you to self-assess. When you deposit via DANA, OVO, GoPay or QRIS,

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the transaction is logged against your verified account identity — this is both a security measure and a legal requirement under our operating framework. Data linked to payment rails is encrypted in transit and stored with access controls that limit internal visibility to authorised personnel only.
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We review these terms periodically; material changes are communicated via your registered email at least fourteen days before they take effect. For players in Yogyakarta and elsewhere across Indonesia, the same policy version applies uniformly — there is no regional variation in how we handle your
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legal rights.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATHS

Reach Us With Any Legal Question

If you have a question about our terms, a data request, or a formal complaint, our support team is available through three direct channels. We aim to acknowledge legal enquiries within 24 hours and resolve them within five business days. Our team is trained specifically on policy matters — not just general account help — so your query reaches the right person from the first contact.

Team online

Live Chat

Available daily from 08:00 to 23:00 WIB. Type 'legal query' at the start of your message so our team routes you to a policy-trained agent without delay.

Email Support

Send your formal data or terms enquiry to our legal address. We respond within 24 hours on business days and provide a written record of every resolution for your files.

Account Help Centre

Log into your account, navigate to Settings, then select 'Legal & Privacy'. From there you can raise a ticket, download your data history or request account amendments directly.

POLICY STANDARDS

How We Handle Data, Cookies and Account Security

Every measure below is active on your account from the moment you join. We do not wait for a complaint to apply these protections — they are built into the account architecture…

Cookie Consent

On your first visit we present a clear cookie banner. You can accept all, reject non-essential, or manage preferences individually. Your choice is stored against your session and honoured on return visits.

Data Retention

We keep your account data for as long as your account is active and for the statutory period required after closure. You may request a full data export or deletion at any time via the Help Centre.

Account Security

Two-factor authentication is available under Account Settings. We recommend enabling it alongside a strong password; login attempts from unrecognised devices trigger an email verification step automatically.

Payment Data Handling

Details entered for DANA, OVO, GoPay or QRIS are tokenised — we never store raw wallet credentials. Tokens are used only to match withdrawal requests back to the verified deposit source.

Who to Contact

Our designated legal contact handles data-access requests, correction requests and formal complaints. Reach them via the Account Help Centre ticket form or the legal email address listed in our footer.

Requesting Changes

To update personal details, amend marketing preferences or withdraw data consent, go to Settings then Privacy in your account. Changes take effect within 48 hours and are confirmed by email.

Common Questions About Our Legal Terms

The questions below cover what our visitors ask most often about rights, data access, and how our terms apply in Indonesia. If your question is not here, the Account Help Centre ticket form connects you to a policy agent directly.

Access to specific features depends on local law. We apply jurisdiction checks at account level, so eligibility is determined when you register rather than left for you to assess independently.

Log into your account, go to Settings, then Legal & Privacy, and select 'Request Data Export'. We process the request within five business days and send your data package to your registered email address.

We collect the tokenised reference for each transaction, the amount, timestamp and the account ID linked to your profile. Raw DANA or OVO wallet credentials are never stored on our servers.

We email your registered address at least fourteen days before any material change takes effect. A summary of what changed is included so you do not need to compare documents line by line.

Yes. Submit a deletion request through the Help Centre ticket form. We complete deletion within the statutory period, retaining only records required by law, then confirm completion in writing by email.

Transaction records are retained for the legally required period after each transaction date. The tokenised payment reference remains linked to your account for fraud-prevention matching but cannot be used to initiate new payments.

Use the legal email address in our footer or raise a ticket in the Help Centre and type 'formal complaint' in the subject line. We acknowledge within 24 hours and resolve within five business days where possible.

Your Rights and Our Legal Commitments

Reach Us With Any Legal Question

Live Chat

Email Support

Account Help Centre

How We Handle Data, Cookies and Account Security

Cookie Consent

Data Retention

Account Security

Payment Data Handling

Who to Contact

Requesting Changes

Common Questions About Our Legal Terms

01 Can I access bolakita's services from anywhere in Indonesia?

02 How do I request a copy of my personal data?

03 What data does bolakita collect when I use DANA or OVO?

04 How will I know if the legal terms change?

05 Can I ask bolakita to delete my account and all associated data?

06 What happens to my GoPay or QRIS withdrawal data after a transaction?

07 Who do I contact for a formal legal complaint?

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